Better Business Bureau and Amazon

1. How can I tell if a transaction is secure?

Your browser displays the icon of a locked padlocked on the bottom of the screen and if you have Secure Sockets Layer it protects your credit card information that you send over the internet.

2. What is the safest way to pay for an online purchase?

Using a credit card because if you have an unauthorized charge, your only reliable paying up to $50.

3.To whom can I complain if I am not satisfied with an online purchase?

Either Better Business Bureau, The Federal Trade Commissions Consumer Complaint Form, or the National Association of Attorneys General

4. What is the BBBOnline Privacy Seal Program?

It incorporates privacy notice requirements with other general good business practices to show site visitors that you have met BBB standards for the web.

5. What requirements must companies meet to earn the BBBOnline privacy seal?

6. What is the BBBOnline Reliability Seal Program?

It gives confidence in the Better Business Bureau name, inclusion in the BBBOnline safe shopping site, and it gives protection to your company and customers.

7. What requirements must companies meet to earn the BBBOnline reliability seal?

Become a member of the Better Business Bureau where company is headquartered;
Provide the BBB with information regarding company ownership and management and the street address and telephone number at which they do business, which may be verified by the BBB in a visit to the company's physical premises; Be in business a minimum of one year (an exception can be made if a new business is a spinoff or a division of an existing business, which is known to and has a positive track record with the BBB); Have a satisfactory complaint handling record with the BBB; and Respond promptly to all consumer complaints.

8. How soon should you return an item for the price to be fully refundable?

Within 30 days

9. Who pays the shipping costs if an item was shipped in error?

The company that sent the item.

10. Can you return a CD, DVD, or VHS tape that has been open?

Yes, but you only get a partial refund (if returned within 30 days)